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Subject:
From:
Tammie Dudley <[log in to unmask]>
Reply To:
MS Student <[log in to unmask]>
Date:
Thu, 24 Jun 2010 09:02:50 -0400
Content-Type:
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Yi Pan wrote:
> please braodcast
>
> -------- Original Message --------
> Subject:     Two Positions for support engineers - Alpharetta GA
> Date:     Thu, 24 Jun 2010 02:35:11 GMT
> From:     Mike Stallfus <[log in to unmask]>
> To:     Yi Pan <[log in to unmask]>
>
>
>
> *Practical Solutions is looking for some Customer Support Engineers 
> with experience in the Telecom industry and skills in 
> C++/Java/Unix/Oracle for a client in Alpharetta GA.  Hardware skills 
> with switched, routers, and network devices are REQUIRED.  These are 
> contract assignments, 12 months plus minimum.   There are a couple of 
> positions Customer Operations Engineer and Customer Support engineer - 
> The skill sets are very similar.  The rates are 35-45/hr depending on 
> the position.  If you are interested please send a resume*
>
> *Michael L. Stallfus *
>
> **
> *Practical Solutions, LLC *
> *[log in to unmask]* <mailto:[log in to unmask]>
> *@MrFaces on Twitter*
>
> **
>
> *ROLE TITLE: Customer Operations Engineer and Customer Support Engineer*
>
> *LOCATION: Atlanta/ Dallas*
>
> **
>
> *ROLE SUMMARY*
>
> Customer Operations Experience preferably in an e-rate environment. A 
> minimum of three years experience with switches, router, network 
> device experience in a Telco environment IS REQUIRED.
>
> Scripting language such as TCL, DCL, Shell with working knowledge of 
> Unix/Oracle
>
> Telecommunications network and technology understanding
>
> Software Development experience in a C/C++ or Java development 
> environment
>
> The Customer Operations Engineer role will involve system monitoring 
> and status reporting, call
>
> handling, problem analysis, technical troubleshooting, and maintenance 
> activities. Customer
>
> Operations Engineers may also be involved in deployment activities and 
> deployment validation.
>
> Customer Operations Engineers will typically work in shifts, allowing 
> some overlap for
>
> issue/monitoring handoff.
>
> **
>
> *PRINCIPAL RESPONSIBILITIES*
>
> /*Operations*/
>
> · Act as primary contact for monitoring and system availability
>
> · Track all queries and open items originating through the operations 
> desk          
> · Problem Diagnosis including debugging of alarms and alerts
>
> · Collecting operational measures and identifying trends that indicate 
> system performance and health
>
> · Providing regular updates to clients on the status of any open 
> issues and managing Client expectations in line with SLAs
>
> · Escalation of technical issues within Our as appropriate
>
> · Communication and follow-up on Technical Issues with other 
> Engineering Groups
>
> · Outage management and adherence to response and relief SLAs
>
> · Familiarization with all Technical Support Policies and Procedures 
> and adherence to same
>
> /**/
>
> /*General*/
>
> · Attendance at Operations Weekly Meetings
>
> · Operational handovers between shifts
>
> · Prepare articles for the internal Knowledge Base
>
> · Prepare FAQ’s on common FusionWorks/Balance Manager Operations issues
>
> **
>
> *PERSONAL ATTRIBUTES*
>
> · Excellent Written and Oral Communication Skills
>
> · Excellent Organizational Skills
>
> · Ability to work on own initiative and as part of a team
>
> · Ability to Multitask / Attention to Detail
>
> · Self disciplined / Self starter
>
> · Drive and commitment
>
> · Relationship Builder
>
> **
>

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